Our Policies

For Rental cancellations, please contact scheduling.wildsociety@gmail.com at least 1 week before your scheduled rental to avoid being charged without possibility of refund.  Any and all scheduling changes must be made prior to this 1 week window, as well, and falls under the same policy.  Possibility of schedule changes is not guaranteed.  Last minute changes and those made within that 1 week window are subject to the same penalties as last minute cancellations and no-shows (no refunds).  A $25 fee will apply to ALL cancellations and reservation changes (fee per change).

​

For Tour cancellations, please contact scheduling.wildsociety@gmail.com at least 2 weeks prior to your scheduled tour to avoid being charged without possibility of refund.  Any and all scheduling changes must be made prior to this 2 week window, as well, and falls under the same policy.  Last minute changes and those made within that 2 week window are subject to the same penalties as last minute cancellations and no-shows (no refunds).  A $25 fee will apply to ALL cancellations and reservation changes (fee per change).

​

We ask that you do not schedule multiple days or times to save those time slots while you confirm your plans and decide which to keep or in hopes that we will have the correct number of kayaks you are needing, but not seeing available upon booking.  Doing so takes away opportunities for other adventurers to book and is not fair to them.  We will charge a minimum fee of at least $40 PER KAYAK when this is done.

Of course, the weather here in Lake Tahoe can be unpredictable, so please be aware of the possibility of cancellation if the weather does not permit and the conditions are unsafe.  In these circumstances, full refund will be given.  We appreciate your understanding.