Our Policies

Cancellation Policy 


For Rental cancellations, please contact scheduling.wildsociety@gmail.com at least 1 week before your scheduled rental to avoid being charged without possibility of refund.  Any and all scheduling changes must be made prior to this 1 week window, as well, and falls under the same policy.  Possibility of schedule changes is not guaranteed.  Last minute changes and those made within that 1 week window are subject to the same penalties as last minute cancellations and no-shows (no refunds).  A $25 fee will apply to ALL cancellations and reservation changes (fee per change).

For Tour cancellations, please contact scheduling.wildsociety@gmail.com at least 2 weeks prior to your scheduled tour to avoid being charged without possibility of refund.  Any and all scheduling changes must be made prior to this 2 week window, as well, and falls under the same policy.  Last minute changes and those made within that 2 week window are subject to the same penalties as last minute cancellations and no-shows (no refunds).  A $25 fee will apply to ALL cancellations and reservation changes (fee per change).

We ask that you do not schedule multiple days or times to save those time slots while you confirm your plans and decide which to keep or in hopes that we will have the correct number of kayaks you are needing, but not seeing available upon booking.  Doing so takes away opportunities for other adventurers to book and is not fair to them.  We will charge a minimum fee of at least $40 PER KAYAK when this is done.

 

Of course, the weather here in Lake Tahoe can be unpredictable, so please be aware of the possibility of cancellation if the weather does not permit and the conditions are unsafe.  In these circumstances, full refund will be given.  We appreciate your understanding.

Booking Policy 

We ask that you do not schedule multiple days or times to save those time slots while you confirm your plans and decide which to keep or in hopes that we will have the correct number of kayaks you are needing, but not seeing available upon booking.  Doing so takes away opportunities for other adventurers to book and is not fair to them.  We will charge a minimum fee of at least $40 PER KAYAK when this is done.

For Groups:  We suggest booking all together to ensure everyone gets a boat.  We DO NOT recommend booking separately.  However, tandems and singles will need to be booked separately, at this time.  Unfortunately, or finicky booking system will not allow you to book both at the same time.

DO NOT BOOK A SINGLE WHEN YOU ARE NEEDING A DOUBLE AND VICE VERSA.  YOU WILL BE CHARGED $40 PER KAYAK WHEN WE HAVE TO CORRECT THOSE BOOKINGS.

Please abide by our rules and do not deny your fellow adventurers of this opportunity by making last minute changes.  We have tons that are eagerly awaiting their chance to enjoy this experience.  Thank you for your cooperation.

For Booking Errors:

Correction of accidental booking errors can be made free of charge if correction request is made within 24 hours of when booking was made.  For resolution, please email scheduling.wildsociety@gmail.com.

Rental Arrival & Return Policies 

**ALL adventurers MUST arrive on time, 20 minutes prior to scheduled launch time and return at the scheduled time.  Late arrivals are at risk of cancellation WITHOUT refund.  If you have not arrived 20 minutes prior to your scheduled start time, your reservation will be cancelled and your reserved kayaks will be given to one of the many people on our Cancellation List.  We will not accommodate late arrivals by allowing our adventurers to go out for the remainder of their originally scheduled time and cannot adjust rental times when arriving late.  

 

For those who return the kayaks later than the scheduled return time; will be charged our hourly rate ($60/hr.) for every 30 minutes of the additional rental time not previously arranged with our staff.  

 

We have lots of adventurers looking forward to sharing this experience, so please respect their time and ours when thinking of extending your journey or arriving late without making prior arrangements with our staff.  Absolutely no exceptions to the above rules.  

Arrive prepared.  Please have all of your belongings that you would like to take on your adventure with you ready to go and sunscreen/beachwear on.  We need you to arrive 20 minutes in advance to have you go over our waivers and receive a thorough instruction before heading out on the water.  So, please arrive even earlier if you have personal things to take care of prior.  As stated above, we CANNOT adjust start times due to you not arriving prepared as needed.

We would also like to note that we do not have a restroom here at our shop.  There is a public restroom at the State Beach, but it does not usually get unlocked until after 8am and sometimes even later.  So, we suggest taking care of business at another place before your adventure.

 

*Please let us know if you need help finding your launch location and we will be happy to direct you.

Damage Policy

For lost, stolen or damaged kayaks and/or SUPs and provided equipment & accessories, we will charge adventurer's card on file or require payment upon return (or lack thereof).  There will be a fee of $75 or more for any major scratches to our kayaks and SUPs.  Adventurers must agree to take full financial responsibility for any lost, stolen or damaged items included in our adventures, as stated in the required and signed Liability Waiver Form. 

 

Replacement costs for damaged equipment are as follows:

 

Clear Kayak: $1,900

SUP: $2,200

Seat: $85 

Paddle: $65 

Skeg (fin on back): $75

Life Vests: $50 

Life Preserver Cushion: $40

Bilge Pump: $25

Wireless Speaker: $50

Dry Bag: $30

Cooler: $25

Selfie Stick: $20

Binoculars: $20

Our policies are written without exceptions. 

The Clear Kayak & SUP Experience

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About the clear, Crystal Kayaking Experience
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